Front Desk/Customer Service

Q. I enrolled on the Trial Membership, can I upgrade to the Executive Membership?
A. You may upgrade your membership at any time. You simply pay the difference in the enrollment fees, and your monthly dues are lowered to the current Executive rate.

Q. Can I bring a guest to the Center?
A. The guest fee is $15 for the day. The same guest can utilize the Center no more than once a month and no more than three times a year. Guests must be 18 years or older. Guests 14 years and older are permitted when accompanied by a member parent.

Q. Can my children use the facilities?
A. Children 14 years and older may become a full member of the Center. All 14 and 15 year olds must have one of their parents, who is a member, accompany them to the Center and remain on site. Children 16 and 17 may enroll with a parent’s signature. They are permitted to use the facilities on their own.

Q. My child is not 14 years old, but likes to exercise, what can they do?
A. You may register your child in one of our Fit Kids or Swim programs These programs are available for children 2-13 years. Always check at the front desk for new programs being offered.

Q. Do I get my own locker?
A. Lockers are provided for daily use by all members while in the facility. You may bring your own lock or purchase one at the Center. If you leave a lock on overnight it will be removed and all items inside will be placed in lost and found located at the Front Desk. The Center is not responsible for lost or stolen items. Please leave your valuables at home.

Q. What if I need to cancel my membership?
A. We do allow members to freeze their memberships however sometimes unavoidable circumstances arise forcing a member to cancel his/her membership. A cancellation form must be submitted to the customer service department via certified mail or confirmed hand delivery. You will be billed dues for a final month and are free to use our wonderful facility up until the last day. Please fill out the appropriate paperwork fifteen (15) days before your billing cycle. The cancellation will take effect 30 days after you notify customer service by filling out the cancellation form. Please note: In order to terminate your membership, your dues and account must be up-to-date.

Returning to Normal Operating Hours Friday, January 5
January 4, 2018...

Center Remaining Closed Thursday, January 4
January 4, 2018...

Delayed Opening Thursday, January 4, 2:00pm
January 4, 2018...

New Brunswick Aquatic Program Reminder for January 2018
December 27, 2017...

December 2017 Group Fitness Instructor of the Month (New Brunswick)
December 1, 2017...

December 2017 Personal Trainer of the Month (New Brunswick)
December 1, 2017...

December 2017 Group Fitness Instructor of the Month (Old Bridge)
December 1, 2017...

December 2017 Personal Trainer of the Month (Old Bridge)
December 1, 2017...

Member Appreciation Week Monday, December 4 - Saturday, December 9 in New Brunswick
December 1, 2017...

Member Appreciation Week Monday, December 4 - Saturday, December 9 in Old Bridge
December 1, 2017...

New Brunswick Aquatic Program Reminder for December 2017
November 27, 2017...

New Brunswick Thanksgiving 2017 Holiday Hours & Group Fitness Schedule
November 9, 2017...

Old Bridge Thanksgiving 2017 Holiday Hours & Group Fitness Schedule
November 9, 2017...

La Campaña de Bienestar del Alcalde por la Ciudad de Nuevo Brunswick eventos gratis en del mes de noviembre!
November 7, 2017...

The City of New Brunswick Mayor's Wellness Campaign Free Events in November!
November 7, 2017...

New Brunswick Aquatics Center Maintenance Complete
November 5, 2017...

New Brunswick Aquatics Center Maintenance Sunday, November 5
November 5, 2017...

November 2017 Group Fitness Instructor of the Month (New Brunswick)
November 2, 2017...

November 2017 Group Fitness Instructor of the Month (Old Bridge)
November 2, 2017...

November 2017 Personal Trainer of the Month (New Brunswick)
November 2, 2017...

November 2017 Personal Trainer of the Month (Old Bridge)
November 2, 2017...

Daylight Savings Time Reminder
October 30, 2017...

New Brunswick Aquatic Program Reminder for November 2017
October 25, 2017...

New Brunswick Group Fitness Schedule Adjustment for Friday, October 20
October 19, 2017...

Try the Exercise of the Week: Oblique Twist
October 16, 2017...