REOPENING FEEDBACK DIRECTLY FROM OUR MEMBERS

Welcome back Members!

It’s been a little over a month since we’ve been able to reopen our doors, and we have been extremely appreciative of all the understanding, patience, and hard work of members, staff, and the community.

We cannot tell you how good it feels to have our community back together in the Center. Seeing all of your faces again has brought so much joy to our entire staff. Although we must maintain our physical distance, it is clear that staying active and connected to this community has remained as important as ever. We all know that regular exercise is an essential tool that can improve your physical strength, mental health, immune system, and overall well-being. That is why we have increased our standard of cleanliness, enhanced policies, adhere to the state’s guidelines, and continue to change processes as needed, all to offer you a safe community to exercise.

Welcome back Members!

It’s been a little over a month since we’ve been able to reopen our doors, and we have been extremely appreciative of all the understanding, patience, and hard work of members, staff, and the community.

We cannot tell you how good it feels to have our community back together in the Center. Seeing all of your faces again has brought so much joy to our entire staff. Although we must maintain our physical distance, it is clear that staying active and connected to this community has remained as important as ever. We all know that a regular exercise is an essential tool that can improve your physical strength, mental health, immune system, and overall well-being. That is why we have increased our standard of cleanliness, enhanced policies, adhere to the state’s guidelines, and continue to change processes as needed, all to offer you a safe community to exercise.

Thanks to our task force and consultation with hospital leadership, Medical Advisory Board, and our professional janitorial service, we’ve been able to implement a detailed five-pronged, multifaceted Pledge of Protection to provide a safe member experience for your return to the Center. Our Pledge includes: Regular Screening for Members and Employees; Increased Levels of Disinfecting and Sanitizing; Controlled Capacity; Physical Distancing Protocols; and Personal Protective Equipment Policies. (To learn more about our detailed Pledge of Protection, visit our COVID-19 Resource Hub.)

Once again, we would like to thank the hundreds of members who took the time to respond to our member survey. Your feedback is so vital to our continued dedication to providing the best member experience possible.

Here’s what our members have to say about their return to the Center…

“Honestly, I’m happy the gym is not crowded. That being said, the facility was always clean. Since the reopening on September 8th, the facility is immaculate, the bathrooms and showers are spotless. Between the virus and the news, the gym has been wonderful for my mental health.”

“Staff has been friendly, attentive, and responsible for keeping the facility clean.”

“Thrilled you reopened. I tell all my friends how wonderful it is.”

“I have always found the level of cleanliness at the Center to be outstanding. With everyone being hyper-vigilant, it feels like a safe haven.”

“You have done an outstanding job of cleaning and running the center since the opening.”

“Thank you so much for opening. Everything is great, and I love being back to your gym!!”

“Overall, it’s been a more positive experience than I anticipated.”

“Your staff has been especially welcoming and supportive during the reopening. They are a great team of professionals that appears to take great collective pride in their work.”

“The signage is visible and effective. I always found the gym to be very clean even before COVID-19.”

Have any questions about your membership, or would you like to visit the Center and see for yourself the improvements we’ve made? Contact us at:

New Brunswick: csnewbrunswickrwj@fitnessandwellness.org
Old Bridge: csoldbridgerwj@fitnessandwellness.org

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